Before opening a support request, please see the following resources – many customers do find answers here:

Opening a Support Request

Before opening a support request, please take a moment to:

  1. Attempt to reproduce the issue with all other plugins deactivated.
  2. Activate other plugins one by one, re-attempting to reproduce the issue each time.
  3. If possible, add the following to your wp-config.php file:
    define( 'WP_DEBUG', true );
    define( 'WP_DEBUG_LOG', true );
    define( 'SCRIPT_DEBUG', true );
    @ini_set( 'display_errors', 1 );

Once you have found the third party plugin conflict (or, if you’ve followed the above and the issue persists), please include this in your support request.

  • Our support hours are Monday to Friday, 9am – 6pm UTC.
  • Support is provided via email only – no exceptions (so please don’t ask for a phone call, Skype chat etc).
  • We aim to respond to all support requests in 2 working days. At busy times, this may be 3 working days.
  • All support requests are handled oldest to newest – so bumping / following up a request will slow down the response time.
  • If you haven’t heard from us after 3 working days, please politely follow up with a second email.
  • Don’t be a jerk – seriously. We’re human, and no doubt we’ve made some errors in our software and processes. We want to get your issue fixed as much as you do – that way everyone is happy. Threatening us, expecting an immediate resolution, demanding something or being plain rude won’t make us fix your issue any faster.  A please and a thank you go a long way.
  • We reserve the right to revoke licenses and refund at any time.

Open a Support Request

  • A brief description e.g. "Cannot login"
  • When reporting a bug / issue, remember to include:
    - Steps taken to reproduce the issue
    - What you expect to see
    - What happens

    This allows us to resolve issues faster.
  • Drop files here or
    Accepted file types: json, log.
    If reporting an issue, upload your plugin's export JSON file (WordPress Admin > Plugin > Export), and optionally the debug.log file.