Reporting a bug / issue? Please don't just say something doesn't work; we can reproduce and fix issues a lot faster for support requests that include:
- Theme and/or third party Plugins you're using
- Steps followed to setup, including any documentation links
- Steps you've taken to reproduce the issue
- Any on screen messages or errors
Please don't submit login details; if we require access to a site after initial triage, we'll request this.
If possible, please provide a link to a screencast demonstrating the issue (maximum 2 minutes). A screencast should only be submitted in addition to the above and a detailed Message - not as a substitute.
Accepted file types: log, jpg, jpeg, png, gif, pdf, csv, zip, pdf, log, jpg, jpeg, png, gif, pdf, csv, zip, pdf.
If reporting an issue, we require:
1. Plugin Export JSON file, zipped (Plugin Menu > Import & Export Sub Menu > Export tab > Export as JSON Zipped)
2. Full-page screenshots of the issue (please, no cropped screenshots - we need to see *everything* you're seeing, not just what you think we need to see!)
3. Any log files that you were able to produce above.